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FAQ
Questions? See our FAQs below
FREQUENTLY ASKED QUESTIONS
Insured shipping
Insured shipping offers you additional security for your shipments. In the event of loss, damage, or theft during transit, the insurance covers the value of your item.
Security for our customers
Pay securely & conveniently! Your purchase is automatically secured by our payment service provider Klarna, so you can shop with peace of mind!
Customer Service with a Heart
Do you have questions or need assistance? Our customer service team is available by email or phone. Contact us – we're happy to help!
Not satisfied? Money back!
We want to make sure you are satisfied with the product. We believe in our products, so if you are not satisfied, you can return the product within 30 days of receipt. Returning it is easy! Simply send an email to support@priliant.de and our support team will immediately send you all the information regarding the return process.
1-Year Quality Guarantee
We provide a 1-year warranty on our products from the date of purchase.
Should seams come loose or material or manufacturing defects occur within this period, you are entitled to a free repair or replacement of the product.
The warranty is only valid for normal use and does not cover damage caused by improper use or normal wear and tear.